Core Coverage: Warranty covers defects in material, design, and workmanship. Not all products have it—always check the product page for specifics. Coverage is global, but with shipping cost limitations.

Key Processes & Timelines

StepActionKey Details & Notes1. RequestRaise a warranty request via "Service Requests" in your Microless account.The warranty team contacts you within24 hoursfor validation and troubleshooting.2. ShippingIf unresolved, a courier collects the defective itemfree of charge.Free shipping only applies ifthe item is in thesame countryit was delivered to.3. DiagnosisApproved repair vendor inspects and diagnoses the issue.Before sending:Back up data, remove passwords, and erase personal information.4. Repair/OutcomeVendor determines the solution based on warranty status.See "Cost & Outcomes" table below.5. ReturnItem is repaired and returned.Target:Within 18 business daysof vendor receiving it (diagnosis time excluded).

Cost & Outcomes: Who Pays and What Happens?

ScenarioRepair CostShipping CostOutcomeCovered Warranty Claim(Valid defect, warranty active, not voided)FreeCovered by Microless(if in same country)Repair, replacement, or full refund if repair is impossible.Non-Covered or Voided Warranty(e.g., accidental damage, liquid spill)You pay(quoted by vendor)You payfor return shipping if you decline repair.You choose: Pay for repair or have the item returned unrepaired.Claim from a Different CountryDepends on coverage.You payWarranty may still apply, but you bear all shipping costs.

Important Conditions & Exclusions (Warranty Void)

The warranty does NOT cover:

• Misuse or not following instructions.
• Liquid damage.
• Unauthorized repairs or modifications.
• Using products outside their intended purpose (e.g., using Graphic Cards for cryptocurrency mining).
• Damage during transit due to unsafe packaging (use the original box or pack securely).

Other Important Notes

• Data Privacy: Your contact details (name, email, address) are shared with the repair vendor solely for the repair service.
• Warranty Period: Repair or replacement does not extend or renew the original warranty period.
• Customer Responsibility: You must provide correct information during the claim and ensure the item is safely packaged for shipping.
• Tracking: Check repair status via the "Service Requests" page or your repair confirmation email.